1. Introduction

At Cortis FX, we are committed to providing excellent service. If you have any complaints, we take them seriously and will work to resolve them promptly and fairly.

2. How to File a Complaint

You can file a complaint through:

• Email: [email protected]

Please include your full name, contact information, account number, and a detailed description of your complaint.


3. Complaints Process
 

1. Acknowledgment: We will acknowledge your complaint within 2 business days.
    

2. Investigation: Our team will investigate your complaint thoroughly.
    

3. Resolution: We aim to resolve your complaint within 14 business days and will inform you of the outcome.
    

4. Escalation: If you are not satisfied with our response, you can request an escalation to a senior manager. We will provide a final decision within 10 business days of your request.
    

5. Confidentiality: All complaints are handled confidentially, and your information will only be shared with those involved in resolving the complaint.

Contact Information

If you have any questions about this policy or need assistance, please contact us at:
Cortis FX
[email protected]